My Cart

Close

Return Policy

RETURN POLICY

Last updated November 03, 2020


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@benosy.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

Be Nosy Limited
Attn: Returns
RMA #
71-75 Shelton Street  
LONDON, WC2H 9JQ  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, $10.00 will be deducted from your return to cover shipping charges.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned or exchanged
 
     ●     Filters     

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
 
Please Note
           
     ●     Items need to include all original packaging and have no signs of wear and tear   

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 
info@benosy.com