Return Policy

Thank you for your purchase We hope you are happy with your order, but if there are any problems with the items you have received, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.

 

Returns

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

Return Process

To return an item, please email customer service at info@benosy.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

Be Nosy Limited
Attn: Returns
RMA #
71-75 Shelton Street
LONDON, WC2H 9JQ

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, £10.00 will be deducted from your return to cover shipping charges.

 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

Exceptions

The following items cannot be returned or exchanged:
Filters
For defective or damaged products, please contact us via email to arrange a refund or exchange.

 

Please Note

Items need to include all original packaging and have no signs of wear and tear

 

Questions

If you have any questions concerning our return policy, please contact us at:

info@benosy.com